RETURN & REFUND

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It is my goal that you are completely satisfied with your merchandise. If you are not, you may return all eligible items (please see list of eligible items) for a refund within15 days of the receipt of the product. You will be responsible for the cost of shipping the return. 

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Eligible Items for Return:

• The packaging and product are not altered in any way.

• The product must be returned in the packaging in which it was received and packed with the same care that it was originally packed (i.e. tags, tissue paper, hairnet, box, outer cardboard box…).

• The product cannot be used, cut, or worn in any way and must be odor-free. Please do not shake out or comb through the wig before deciding whether or not to keep it. Also, do not use any products (styling products, water mist,…) on the wig.

• Defective products will be returned to the manufacturer. The manufacturer will determine the product’s eligibility for return. Your refund will be issued once the manufacturer determines that you are eligible for one. If the manufacturer determines that your return is not eligible for a refund, I will contact you to determine available options.

Ineligible Items for Return:

• All items marked final sale

• All discontinued products

• All items sold as ‘open box’ items

• Hair care products and accessories (styling tools, hairbands, combs,…)

• Any product that does not meet the eligibility requirements listed in the Eligible Items for Return section of this policy.

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To initiate a return, please fill out the form below.

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